USB 3.0 Docking Station Support Page


Frequently asked questions on the product itself.

Does the dock support 4K?

Yes. Only on the DisplayPort connection - single display resolution up to 4K (3840x2160).

How many monitors can be plugged in to the dock?

The dock can support up to two additional external monitors.

What connection types are supported for video?

The dock has a HDMI and a Displayport for video connections.

What resolutions does the dock support for external monitors?

  • DisplayPort single display resolution: 3840x2160 @ 30Hz
  • HDMI single display resolution: 2560x1440 @ 50Hz
  • Dual display resolution: 2048x1152 @ 60Hz

Can the dock allow my monitors to be extended on a Windows PC?

Yes. The default when first using the dock is mirrored. The display settings will need to be changed within the Windows Display settings for the extended mode.


Can the HDMI port be converted to a Displayport connection?

No. The technology behind the Displayport is not bidirectional and can only convert the signal from Displayport to HDMI or VGA.


Is the dock Thunderbolt capable?

No. This dock does not have a Thunderbolt connection.


Is the dock self powered?

No. The dock requires the use of an A/C adapter.


How many USB ports does the dock have?

The dock has three USB 3.0 ports.


Can the dock charge small electronics via the USB port?

Yes. Two of the USB 3.0 ports have a charging output of 0.9A. The third USB 3.0 port is capable of battery charging at 1.5A.


Can an Ethernet cable be plugged into the dock instead of the laptop?

Yes. The dock can supply your laptop with an internet connection via USB and can connect at these speeds: 10Mbps/100Mbps/1Gbps.


Does this dock have a wi-fi option?

No. This dock is not wi-fi capable and only supports an Ethernet connection.


Does the dock have Bluetooth built into it?

The USB ports on the docking station support Bluetooth capability.


I am using a Bluetooth/wireless keyboard & mouse with this dock, why are they lagging?

If the wireless keyboard & mouse are lagging while connected to the dock, it might be a connection or interference issue. Refer to these resources (Windows, Mac) for additional information.


Can headphones be plugged into the dock?

Yes. The dock has a combo audio (headphone/microphone) jack on the front.


Can keyboards and mice be plugged into the USB ports on the dock and used?

Yes. The USB ports on the dock will perform the same as functions as if the USB device were plugged into your computer.


Common troubleshooting issues and solutions for the USB 3.0 Docking station.

Q: Is this docking station compatible with my laptop?

A: The USB 3.0 Full Function Docking Station is compatible with the following:

  • Windows 10 or above
  • MacOS 10.6 - 11 for both Intel-based and Apple M1 CPU
  • Android
  • Chrome OS
  • Ubuntu

Additionally, an USB-A or USB-C port on the laptop is needed to connect to the docking station.


Q: Can this docking station charge my laptop?

A: The USB 3.0 docking station is unable to charge bigger devices such as laptops. It can charge smaller devices such as smartphones. If you wish to charge a laptop that is connected to this docking station, you would need to use an external power source to plug into the laptop.

The following docking stations can charge laptops while plugged in:


Q: How do I connect my laptop and monitors to this docking station?

A: To set up the docking station:

  1. Use the included USB A-B (or C-B) cable to connect the laptop to the docking station.
  2. Connect the monitors to the HDMI or DisplayPort ports on the back of the docking station.
  3. a laptop connects to a docking station with a monitor connected

Q: I have two monitors I want to use with this product, but they do not have DisplayPort connections. How would I connect both laptops in this case?

A: If both of your monitors do not have DisplayPort connections, you can:

  • Connect one of the monitors to the DisplayPort port using a DP to HDMI adapter.

  • If your laptop has another HDMI port, you can utilize that connection.

Q: [Windows] I have two external monitors along with the laptop monitor. Am I able to mirror all 3 displays?

A: Because of recent Windows updates, Windows can only duplicate up to 2 displays (regardless of using other external devices). To get the 3rd display to mirror the other two, you would have to either use a third-party software or configure graphics card settings, if possible.


Q: I want to use the docking station with my laptop lid closed, how would I do that?

A: Depending on the OS:

Windows:
  1. Right-click on the battery icon (lower right)
  2. Select Power options.
  3. Selecting Power Options though the Windows Battery Icon

  4. Select Choose what closing the lid does.
  5. Selecting Choose What Closing the Lid Does

  6. Select Do Nothing on the dropdown menu by When I close the lid x Plugged in.
  7. Selecting Do Nothing between Plugged In and When I Close the Lid

  8. Click on Save Changes.
  • Make sure the laptop is plugged in to an external power source (charging).
Mac (Clamshell mode):
  1. Make sure the Mac is plugged in to an external power source (charging).
  2. Close the lid.
NOTE: Some users reported issues with Clamshell mode when DisplayLink Manager is installed. The recommended fix would be to uninstall DisplayLink Manager and install a different driver.


Q: How do I mirror/extend my monitors?

A: Depending on the OS:

Windows:
  1. Go to Display Settings.
  2. Right Clicking in Windows and selecting Display Settings

  3. Scroll down until you reach Multiple displays.
  4. Multiple Displays section under Display Settings

  5. Select the desired monitor settings using the dropdown.
Mac
  1. Go to System Preferences.
  2. Click on Displays.
  3. Selecting Display in System Preferences

  4. Click on Arrangement.
  5. Check or uncheck the box to toggle between extended and mirror mode.
  6. Check or uncheck the box to toggle between extended and mirror mode.

Q: How do I change resolution settings on my monitors?

A: Depending on the OS:

Windows:
  1. Go to Display Settings.
  2. Click on the Display resolution dropdown to edit resolution settings.
  3. Changing Resolution settings under Display Settings
Mac:
  1. Go to System Preferences.
  2. Click on Displays.
  3. Selecting Display in System Preferences

  4. Click on Display.
  5. Selecting the Display option

  6. Select Scaled under Resolution.
    • If you see icons instead of resolution numbers, hold the Option key and click on Scaled at the same time.
  7. Select the desired resolution.

Q: I just finished installing the docking station and my laptop is hooked up, but the monitor(s) are not showing anything. What did I miss?

A: Depending on the OS:

Windows:
  1. Make sure all the connections are secure; unplug and plug if needed.
  2. Check if the docking station itself is working (power light is on, USB ports are working)
  3. Make sure the monitor itself is turned on.
  4. If your laptop has a HDMI port, connect your laptop to that port.

If the monitor(s) still show nothing, contact support.

Mac:

A: Make sure to check if screen recording is enabled for DisplayLink.

  1. Go to System Preferences.
  2. Click on Security & Privacy.
  3. Click on Privacy.
  4. Scroll down on the left list and select Screen Recording.
  5. Selecting Screen Recording under System Preferences

  6. Check if DisplayLink Manager is listed and checked.
  7. Click on the lock (located at the lower left hand corner)
  8. Make sure to click on the lock to make necessary changes

    1. Exit System Preferences.
    2. Click on the DisplayLink Manager icon to boot up DisplayLink.
    DisplayLink Manager icon for MacOS

Updated drivers can be downloaded here.

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