Thunderbolt 3 Docking Station Support Page


Frequently asked questions on the product itself.

How many monitors can be plugged in to the dock?

The dock can support up to two additional external monitors.

What connection types and resolutions does the dock support for external monitors?

The Thunderbolt 3 Docking Station includes a USB-C port and a DisplayPort 1.2 port.
  • USB-C single display resolution: 4K @ 60Hz
  • DisplayPort 1.2 single display resolution: 4K @ 60Hz

Can the dock allow my monitors to be extended on a Windows PC?

Yes. The default when first using the dock is mirrored. The display settings will need to be changed within the Windows Display settings for the extended mode.

Is this dock compatible with Thunderbolt 4 connections?

Yes. You can use this docking station if your laptop has Thunderbolt 4 capability.

Is the dock self powered?

No. The dock requires the use of an A/C adapter.

My docking station feels hot to touch while in use. Is this normal?

It is normal with the metal case which absorbs and releases heat at a faster rate.

How many USB ports does the dock have?

The dock has two USB 3.0 ports, two USB 3.1 ports, and two USB-C Thunderbolt 3 ports.

Does this dock have a wi-fi option?

No. This dock is not wi-fi capable.

Does the dock have Bluetooth built into it?

The USB ports on the docking station supports Bluetooth capability.

I am using a Bluetooth/wireless keyboard & mouse with this dock, why are they lagging?

If the wireless keyboard & mouse are lagging while connected to the dock, it might be a connection or interference issue. Refer to these resources (Windows, Mac) for additional information.


Can keyboards and mice be plugged into the USB ports on the dock and used?

Yes. The USB ports on the dock will perform the same as functions as if the USB device were plugged into your computer.

Common troubleshooting issues and solutions for the Accell InstantView 4K Driverless Dock.

Q: Is this docking station compatible with my laptop?

A: The Thunderbolt 3 Docking Station is only compatible with laptop models (both Windows and Mac) that have Thunderbolt 3 functionality.

Is this dock compatible with my iPad/iPhone?

A: The InstantView USB-C 4K Docking Station is not compatible with iOS.

Q: Can this docking station charge my laptop?

A: The Thunderbolt 3 Docking Station features an USB-C port with Power Delivery (70W), which can charge the laptop while plugged into the docking station. USB-C port with 70W Power Delivery


Q: How do I connect my laptop and monitors to this docking station?

A: To set up the docking station:
  1. Connect the docking station to a power outlet using the included power adapter.
  2. Connecting the power adapter

  3. Connect the laptop to the docking station.
  4. Connecting the laptop to the docking station

  5. Connect the monitors to the DisplayPort 1.2/USB-C ports on the back of the docking station.

Q: Do I have to go online and download any necessary drivers?

A: The Thunderbolt 3 Docking Station contains built-in drivers that automatically install once a laptop is plugged in.

Q: [Windows] I have two external monitors along with the laptop monitor. Am I able to mirror all 3 displays?

A: Because of recent Windows updates, Windows can only duplicate up to 2 displays (regardless of using other external devices). To get the 3rd display to mirror the other two, you would have to either use a third-party software or configure graphics card settings, if possible.

Q: I want to use the docking station with my laptop lid closed, how would I do that?

Windows:
  1. Right-click on the battery icon (lower right)
  2. Select Power Options.
  3. Selecting Power Options though the Windows Battery Icon

  4. Select Choose what closing the lid does.
  5. Selecting Choose What Closing the Lid Does

  6. Select Do Nothing on the dropdown menu by When I close the lid x Plugged in.
  7. Selecting Do Nothing between Plugged In and When I Close the Lid

  8. Click on Save Changes.
  • Make sure the laptop is plugged in to an external power source (charging).
Mac (Clamshell mode):
  1. Make sure the Mac is plugged in to an external power source (charging).
  2. Close the lid.

Q: How do I configure my monitors to extend/mirror?

Windows:
  1. Go to Display Settings.
  2. Right Clicking in Windows and selecting Display Settings

  3. Scroll down until you reach Multiple displays.
  4. Multiple Displays section under Display Settings

  5. Select the desired monitor settings using the dropdown.
Mac
  1. Go to System Preferences.
  2. Click on Displays.
  3. Selecting Display in System Preferences

  4. Click on Arrangement.
  5. Check or uncheck the box to toggle between extended and mirror mode.
  6. Check or uncheck the box to toggle between extended and mirror mode.


Q: How do I change resolution settings on my monitors?

Windows:
  1. Go to Display Settings.
  2. Click on the Display resolution dropdown to edit resolution settings.
  3. Changing Resolution settings under Display Settings
Mac:
  1. Go to System Preferences.
  2. Click on Displays.
  3. Selecting Display in System Preferences

  4. Click on Display.
  5. Selecting the Display option

  6. Select Scaled under Resolution.
    • If you see icons instead of resolution numbers, hold the Option key and click on Scaled at the same time.
  7. Select the desired resolution.

Driver Download

Updated drivers can be downloaded here.

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