Return Policy

We know you will get all the utility and reliability you need from your new Accell product. Our quality is the highest in the industry and we want you to be delighted with your purchase from our website. If at any time within 14 days upon receiving the order, you are not 100% satisfied, you may return it to us for a refund.

If you have any questions or concerns about your product please reach out to us at support@accellww.com. If your issue can’t be addressed, follow this return procedure below and we will be happy to help you with your return.

Accell offers 14-days return for refund, from the date you received your purchase, for products purchased at Accell's online store only. Accell will refund the full purchase cost including original shipping cost upon receipt of the item. However, the customer is responsible for return shipping.

Please download and complete an RMA request form. In the remark section indicate “return for refund” and provide a brief explanation of why the product is being returned as your feedback is valuable. Also, include a copy of the original dated sales receipt. This receipt is required for all returns and exchanges. Email your RMA form and sales receipt to support@accellww.com with the subject “Return for Refund”.

Do not ship the product until you have been assigned an RMA number.

RMA request form (.xls)

RMA request form (.pdf)