Please take the following steps to receive service on an out-of-warranty product.
Step 1: Determine the repair rate.
Accell offers a flat rate for all product repairs. Rates include the cost to return the product from Accell to the customer by domestic ground shipment.
Note: Repairs have a 90-day warranty. If the product sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original warranty, depending on which is longer.
Accell retains the exclusive right to either repair or replace the product with a factory recertified device, parts or components, with a new device, or offer a full refund of the flat rate of repair at Accell’s sole discretion. If we replace your product or parts of your product with a factory recertified product or part, title in the replaced product or parts will pass to us and we may dispose of the replaced product or parts at Accell’s discretion.
Step 2: Obtaining an RMA number and arranging payment.
Contact Customer Support to request a Return Material Authorization (RMA) number and arrange credit card payment. You will need to provide the device serial number (if applicable), a return shipping address, email address and a daytime telephone number. firstname.lastname@example.org
Step 3: Ship Us the Product
Ship the product (insured) to the following address. It is very important to include your RMA number on the outside of the package as well being referenced on a note inside the package. Product cannot be received without an RMA number.
Accell Corporation RMA Number (insert your RMA number here)
47211 Bayside Parkway
Fremont, CA 94538 USA