Frequently asked questions on the product itself.
What are NEMA outlets?
NEMA connectors are power plugs and receptacles used for AC electricity in North America and other countries that use the standards set by the US National Electrical Manufacturers Association. Your household plugs have NEMA ratings.
How can I tell if I can charge at Level 2 240V?
NEMA 6-20 and NEMA 10-30 outlets in your home can provide 240V charging. If your house lacks the required outlets, your electrician can install one quickly. Please ensure the sockets installed are properly grounded; due to safety concerns, our EVSE only operates with grounded outlets.
Do I have NEMA 5-15 in my home?
The NEMA 5-15 is by far the most common electrical receptacle in North America in buildings built since the mid-twentieth century. It is usually installed in a duplex configuration; two receptacles may share a common circuit or may each be wired separately, sometimes to a switch. When in doubt, please contact a licensed electrician to verify.
Can I use a NEMA adapter to connect the EVSE to my outlet?
Yes. It is safe to use an NEMA adapter with the AxFAST EVSE.
Is the AxFAST EVSE a rechargeable battery or power bank for electric vehicles?
No, this is NOT a battery pack/power bank for electric vehicles. The charger has to be plugged into a wall outlet for power; it does not contain a rechargeable battery.
Does this charger comes with an app that can "schedule" the charge?
No. The AxFAST EVSE is a "dummy charger" in the sense that it only charges the moment it is plugged into a vehicle.
The plug itself is warm to touch. Is this normal?
Yes. This is normal behavior for the EVSE when charging the vehicle.
Can I use an extension cord with this EVSE?
It is highly recommended NOT to connect an extension cord to the EVSE. Doing so could potentially damage the unit.
How long is the charging cord?
The charging cord is 24.6ft long.
Common troubleshooting issues and solutions for the USB 3.0 Docking station.
Q: The EVSE is not charging my vehicle, what happened?
A:If the AxFAST 16A EVSE is not charging your vehicle, please check the indicator light chart (found on page 11 of the user manual
) to verify what type of error it is (based on the lights showing on the EVSE).
Q: The latch on the charging couplet broke off, is there any way to get another one?
A: The latch is built into the charging couplet, which in turn is built into the EVSE. If the latch is broken, you would have to request a replacement for the EVSE. It is not recommended to keep using the unit (even if it is able to charge) as it may affect charging effectiveness.
Q: The latch on the charging couplet is not locking into my car. What should I do?
A: If the latch on the charging couplet is not locked when plugged into your car, contact customer support for a replacement unit.
Q: Can this charger charge my vehicle?
A: The AxFAST 16 Amp EVSE can charge all electric vehicles that uses a SAE J1772 outlet. Compatible models include:
- Tesla Model 3/S/X/Y
- Chevrolet Volt/Bolt
- Hyundai Ioniq/Kona
- Volkswagen ID.4
- Kia Soul/Niro
- Honda Clarity
- Audi E-Tron
- BMW i3/i8
- Nissan Leaf
- Toyota Prius
- Smart Car/Fortwo
- Ford Focus EV
Q: How fast can this EVSE charge my vehicle?
A:The charge time will depend on your vehicle model and the battery used. As a general rule, the AxFAST 16 Amp EVSE charges at the following rates depending on the voltage:
- Level 1: 1.44kW at 12A/120V
- Level 2: 3.84kW at 16A/240V
Q:I noticed that the EVSE is charging slower when the battery is above 80% charge. Is this normal?
A:As a safety precaution, the AxFAST 16 Amp EVSE charges at a slower rate above 80% charge; this is to prevent battery damage from charging.